I placed an online order with American Meadows. That's always helpful. (These often end up in spam.) As I explained, we go to great lengths to set customer expectations and work tirelessly to meet them. Choose from a huge variety of plants both common and rare. Placed a couple of orders with company for the first time for spring 2017 bulbs. American Meadows Inc. specializes in retail and e-commerce gardening and supply sales and consultation. Best, Ethan, Dear Catherine, I'm sorry that you were not happy with your butterfly bush. The plants arrived at the correct time very well packaged. You've been a long-time customer and we want to see you succeed. American Meadows, Shelburne, Vermont. American Meadows is a well-known gardening supply store which competes against other gardening tool stores like Gardener's Supply, Rush Industries and Generic Seeds. We looked at our stock in the greenhouse and although there's no top growth, they are fully rooted to the sides and bottom of the pots. A great place to work. Up to 20% off + Free P&P on American Meadows products at American Meadows. Even if I can get this resolved, I won't order again - there are too many other companies out there who are pleasant to deal with. A hard-working group of people having fun while doing good through gardening. document.write(" "); Sincerely, Ethan Platt | President, Dear suziezebrafish; document.write("googletag.cmd.push(function() { googletag.display('div-gpt-ad-828655358825645286-oop'); });"); document.write("
"); I purchased an Itoh peony from American Meadows. Our customer service team will be in touch to discuss. However, I will not be ordering from American Meadows ever again. I have had many opportunities for professional growth in my career here and am continually learning and being challenged. training is short lived and no room for advancement. I've placed multiple orders with this company over the past few years, and my previous experiences have been wonderful (thus, the two star rating). This fall, I called American Meadows to get advice on which wildflowers and perennial plants to add to my garden in North Carolina. Comments about American Meadows: American Meadows is a great company, and sells reputable products, but I've had some issues with the packaging the last 1-2 orders. Catherine, we guarantee all of our products; we wouldn't have been in business for 37 years if we didn't focus on making customers happy and providing high quality products. Our season is a blitz several weeks long and this year, we were not allowed to hire as many customer service or warehouse staff as planned due to quarantine. I think it has grown two inches overnight. It held the container in place and kept the growing part safe. Please plant and care for the three mallow per the planting guide that you received and we are confident that they'll take off quickly. I hope we have a chance to earn your trust again in the future. I managed to resurrect two of the six and told the company of my experience. I received all my plants when it was time to plant in our zone and only had a problem with one. Read real customer ratings and reviews or write your own. That said, what Sam was trying to convey in her emails with you was to not give up. document.write("